Returns and Refunds Policy

Returns & Exchanges Policy

Only items purchased directly from the Orbic.us website can be exchanged.

The following items are not exchangeable:  software downloads/upgrades, batteries, USB cords, chargers, cases, and screen protectors.

Orbic reserves the right to deny any exchanges in circumstances involving repeated returns or other abuse. 

Warranty Exchange Policy - Orbic. us (United States customers only)

To exchange an item, you must first obtain a Return Merchandise Authorization (RMA) from Orbic by sending an email to rma@reliance.us

All information MUST be filled in on the RMA request form

All completed RMA request forms must be emailed to rma@reliance.us

Once Orbic customer service emails back an RMA request form number, make sure to note it on the outside of the package and include a copy of the RMA request form along with the device

All products must be received within 10 business days from RMA request form is issued.  We recommend that you ship your package with a carrier that can provide tracking and insurance. 

Orbic may test products and impose a return fee if the customer misrepresents the products’ condition. 

• Any device that has damage due to customer abuse, missing parts, or unsellable condition due to customer tampering/customer action may result in the customer being charged a higher restocking fee based on the product’s condition.

If you have received a damaged or defective device, please email our customer service team directly at rma@reliance.us. 

Note: Before you ship your product back to Orbic, back up any data on the hard drive(s) and any other storage device in the product. Remove all confidential, proprietary, and personal information and removable media such as flash drives. Orbic is not responsible for confidential, proprietary, or personal information; lost or corrupted data, or damaged or lost removable media that may be included with your return.